PLEASE NOTE: As of May 1, our Urgent Care clinic in Tigard has new weekday hours – 7 a.m.-5:30 p.m., Monday through Friday. This will allow us to better care for our patients with support services and diagnostics during their visit. Saturday hours for Urgent Care will remain 9 a.m.-5 p.m.
Messaging through MyChart is a convenient way to communicate with your health care team for non-urgent medical needs. Your providers and clinical care team members work closely to provide you with the best care and services. All members of the care team can read and respond to your MyChart messages.
Since we began offering this easy way to communicate directly and securely with your health care team, the response has been overwhelming — literally. As the volume of messages continues to grow, please help us make sure this service continues to work well for everyone.
When sending messages, please keep the following in mind:
Some MyChart messages are more complex than others and may qualify as a billable medical service. Care delivered as an e-visit through MyChart messaging, where the response requires an in-depth response and/or medical decision making from a provider, may be billed to a patient’s insurance. Your provider will determine whether a message exchange on MyChart should be billed. We will bill your insurance on your behalf. Coverage for care delivered through the portal varies by insurance policy. The maximum out-of-pocket cost is $50, for insured and uninsured patients.
Examples of messages that will be billed:
Please note: If you need an immediate response, or if your concern requires that you exceed the character limit for a MyChart message, please call the clinic directly or schedule an appointment.
We’re pleased to provide MyChart messaging as one of several ways you can receive care from your health care team.