New EMR Platform and MyChart Portal

This page will be updated as new information becomes available, so please check back regularly.

UPDATED: May 12, 2025

On May 21, 2025, The Portland Clinic will be transitioning to a new electronic medical record (EMR) platform which includes a new MyChart portal. While we work to implement this update to serve you better, there will be some adjustments. Here’s what you need to know:

Accessing your new MyChart portal.
You will receive an email on or around May 14, 2025, with activation details on how to set up your new account. Please follow the instructions in that message to register with a username and password.

New login credentials will be needed.
When you login to the new system for the first time, you will need to set up a new username and password for your account.

The same great features will be available.
You will continue to have access to all the same great MyChart features in the new system, such as scheduling appointments, messaging your care team, and paying your bills online with your new account.

You will have a new MyChart account.
With your new MyChart account, you will begin to build new data and information as you receive care and complete appointments after May 21. Information from your current Original MyChart account (e.g., messages, documents, test results, etc.) will not transfer to the new platform. However, your Original MyChart account will still be accessible in a read-only format for six (6) months after the transition.

You can save information from your Original MyChart account.
Here are the steps if you would like to save any of your Original MyChart information:

• • Go to “Sharing Hub” from your Original MyChart
  • Select the option to share with “Yourself.”
  • Select the “Download or send a snapshot” option.
  • Select the “Date Range” tab or the “All Visits” tab, then click “Continue.”
  • Click “Download all.”
  • You can choose to add password protection, if you would like.
  • Click “Request download.”
  • Once your information is ready, you will click “Download” and save a copy for your personal files.

Your medical history and medical records will remain intact.
Please know that your medical history and medical records will remain secure and accessible to you and your provider. This does not change. We keep all records in full compliance with the Health Insurance Portability and Accountability Act (HIPAA).

You can request formal copies of your medical records.
If you would like a formal copy of your medical records, you can request a copy at any time by visiting www.MediCopy.net/Patients to request a copy*.

* We have partnered with MediCopy to fulfill Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning the release of medical information.

There are temporary limitations to online appointment scheduling.
At this time, only appointments through May 20 can be scheduled online – either through your current Original MyChart account or via The Portland Clinic website.

To schedule appointments on or after May 21, please call our scheduling line at 503-223-3113. Online scheduling for those dates will be available once you activate your new MyChart portal.

Messaging in the current Original MyChart system will close on May 16.
As part of our transition to the new EMR platform, the messaging feature in your current Original MyChart account will be disabled as of 5 p.m. on May 16.

• You will no longer be able to send or receive new messages in the Original MyChart after this time.
• You will still have read-only access to documents, test results, and your medical history for the next six (6) months.
  • Please note: During the system transition process from May 16-21, some functionality may be temporarily unavailable.
  • Once you have activated your new account, you will be able to send messages to your primary care provider in the new MyChart portal. However, previous messages from the current system will not transfer.
    • Important: If you send a message using your new MyChart account before May 21, your care team will not receive the message until the new platform officially goes live on that date. Please expect delays in responses after May 21 as we navigate the new EMR system.

Please anticipate response delays to MyChart messages during the transition.
During the initial transition period, please allow up to 10 business days for responses to MyChart messages sent through in the new system.

• If you have an urgent need to contact your care team, please call our main line at 503-221-0161 for assistance.
• For life-threatening emergencies, please dial 9-1-1 immediately.