New EMR Platform and MyChart Portal

This page will be updated as new information becomes available, so please check back regularly.

UPDATED: June 12, 2025

As of May 21, 2025, The Portland Clinic has transitioned to a new electronic medical record (EMR) platform which includes a new MyChart portal. While we implement this update to serve you better, there will be some adjustments. Here’s what you need to know:

Accessing your new MyChart portal.
Go here to access your new account >>

New login credentials will be needed.
When you login to the new system for the first time, you will need to set up a new username and password for your account.

The same great features will be available.
You will continue to have access to all the same great MyChart features in the new system, such as scheduling appointments, messaging your care team, and paying your bills online with your new account.

You will have a new MyChart account.
With your new MyChart account, you will begin to build new data and information as you receive care and complete appointments after May 21. Information from your current Original MyChart account (e.g., messages, documents, test results, etc.) will not transfer to the new platform. However, your Original MyChart account will still be accessible in a read-only format for six (6) months after the transition.

You can save information from your Original MyChart account.
Here’s how to download the information from your Original MyChart account or request an official copy of your medical history (PDF) >>

Your medical history and medical records will remain intact.
Please know that your medical history and medical records will remain secure and accessible to you and your provider. This does not change. We keep all records in full compliance with the Health Insurance Portability and Accountability Act (HIPAA).

There are temporary limitations to online appointment scheduling.
Online scheduling is temporarily unavailable. Please call our scheduling line directly at 503-223-3113.

Messaging in the current Original MyChart system closed on May 16.
As part of our transition to the new EMR platform, the messaging feature in your current Original MyChart account was disabled as of 5 p.m. on May 16.

• You are no longer be able to send or receive new messages in the Original MyChart.
• You will still have read-only access to documents, test results, and your medical history for the next six (6) months.
  • Please note: During the system transition process from May 16-21, some functionality may be temporarily unavailable.
  • Once you have activated your new account, you will be able to send messages to your primary care provider in the new MyChart portal. However, previous messages from the current system will not transfer.
    • Important: If you send a message using your new MyChart account before May 21, your care team will not receive the message until the new platform officially goes live on that date. Please expect delays in responses after May 21 as we navigate the new EMR system.

Please anticipate response delays to MyChart messages during the transition.
During the initial transition period, please allow up to 10 business days for responses to MyChart messages sent through in the new system.

• If you have an urgent need to contact your care team, please call our main line at 503-221-0161 for assistance.
• For life-threatening emergencies, please dial 9-1-1 immediately.

MyChart support is available 
Have a question about MyChart or need support? We’re here to help—please email us at [email protected].