Updates, FAQs and information during the transition to the new platform and portal
This page will be updated as new information becomes available, so please check back regularly.
UPDATED: May 22, 2025
As of May 21, 2025, The Portland Clinic has transitioned to a new electronic medical record (EMR) platform which includes a new MyChart portal. While we implement this update to serve you better, there will be some adjustments. Here’s what you need to know:
Accessing your new MyChart portal.
Go here to access your new account >>
New login credentials will be needed.
When you login to the new system for the first time, you will need to set up a new username and password for your account.
The same great features will be available.
You will continue to have access to all the same great MyChart features in the new system, such as scheduling appointments, messaging your care team, and paying your bills online with your new account.
You will have a new MyChart account.
With your new MyChart account, you will begin to build new data and information as you receive care and complete appointments after May 21. Information from your current Original MyChart account (e.g., messages, documents, test results, etc.) will not transfer to the new platform. However, your Original MyChart account will still be accessible in a read-only format for six (6) months after the transition.
You can save information from your Original MyChart account.
Here are the steps if you would like to save any of your Original MyChart information:
Your medical history and medical records will remain intact.
Please know that your medical history and medical records will remain secure and accessible to you and your provider. This does not change. We keep all records in full compliance with the Health Insurance Portability and Accountability Act (HIPAA).
You can request formal copies of your medical records.
If you would like a formal copy of your medical records, you can request a copy at any time by visiting www.MediCopy.net/Patients to request a copy*.
* We have partnered with MediCopy to fulfill Release of Information requests. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning the release of medical information.
There are temporary limitations to online appointment scheduling.
Online scheduling is temporarily unavailable. Please call our scheduling line directly at 503-223-3113.
Messaging in the current Original MyChart system closed on May 16.
As part of our transition to the new EMR platform, the messaging feature in your current Original MyChart account was disabled as of 5 p.m. on May 16.
Please anticipate response delays to MyChart messages during the transition.
During the initial transition period, please allow up to 10 business days for responses to MyChart messages sent through in the new system.
MyChart support is available
Have a question about MyChart or need support? We’re here to help—please email us at [email protected].