May 21, 2025 – NOW LIVE: We’ve launched our new electronic medical record (EMR) platform. which includes a new MyChart portal.

Click here to access or set up your new MyChart account.


May 30, 2025 – Please note: We are currently experiencing a high volume of calls, which may result in longer wait times. Your calls are important to us. Please stay on the phone line or select the callback option when prompted, and we will return your call as soon as possible.

If you are calling about a prescription you have already requested, please be aware that processing is taking longer than normal. To avoid system backlogs, we kindly ask that you refrain from submitting a duplicate request through MyChart.

If you are out of medication and need an urgent refill, please follow the prompts on the phone message to leave a voicemail for the refill team, and they will respond as soon as they are able.

Thank you for your patience and understanding during this transition.

Telemedicine is here!

Video and phone visits are available

Video Visit

The Portland Clinic has telemedicine options that allow you to visit our providers by video or phone for many health issues, from the convenience of your own home.

If you have a health issue that needs attention, but you’d rather not come to the office, call our scheduling line at 503-223-3113 and ask whether telemedicine might work for you. We’ll check with your provider and will call you back to schedule the most appropriate type of visit.

  • PLEASE NOTE: Telemedicine visits are for established patients of The Portland Clinic and the patient must physically be in the state of Oregon at the time of the visit.

Not all of our providers offer telemedicine, and not every issue is appropriate for it. For example, we need to see you in person for an audiology appointment. But many issues lend themselves to telemedicine very well, such as:

  • Follow-up care
  • Sick visits
  • Some post-operative care
  • Reviews of medications or lab results

For telephone visits, all you need is a phone. Please be available 15 minutes before and after your appointment time to make sure we reach you.

Video visits require a little more technology: you’ll need access to a cellular or network connection and an electronic device such as a tablet, a smartphone, or a desktop or laptop computer equipped with speakers and a webcam. You’ll also need a MyChart account. If you plan to schedule a video visit, be sure to read our Video Visit Tip Sheet and test your equipment before your appointment. As with phone visits, please be available 15 minutes before and after your appointment time.

The Portland Clinic’s telemedicine capabilities are safe and secure. Video visits with us are not recorded, and all video/audio is encrypted. Our goal, always, is to keep both you and your information safe.

We always enjoy seeing our patients in person, but we understand it might not always be convenient for you to come to the clinic. We hope that our telemedicine options will help you stay connected with your health care team. If you’re living with a chronic condition, or you’re concerned about new symptoms, it’s essential to stay in touch with your provider.

To request a telemedicine appointment, call our scheduling line at 503-223-3113.