Q&A: When care can’t wait

Insights from Enrique Morayta, MD

Man with cast on arm
Q: If a health issue can’t wait, can I get a same-day appointment at my clinic?

Most primary care providers offer same-day appointments — call your clinic to ask about openings. If your doctor is booked up, the clinic may have an overflow provider who can see you.

Q: What should I do if my clinic can’t get me in right away?

You have several options:

  • If it can wait a day: you can schedule a next-day appointment online.
  • If it can’t wait: you can go to our urgent care department in Tigard.
  • If you’re not sure and it’s after hours: established patients can call our 24/7 on-call provider for guidance at 503-221-0161. You’ll receive a call back within an hour.
Q: Is there an advice line that I can call during business hours?

Yes! Just call your clinic’s main number and ask to be transferred to the clinical call center for advice. A member of our care team will be able to respond to your inquiry or direct your call accordingly to the appropriate person.

Q: What issues should be seen in an urgent care?

Any mild to moderate health issue that needs prompt attention, but is not life-threatening, is appropriate for urgent care.

Some examples are:

  • Minor burns and cuts
  • Sprains, strains and fractures
  • Fevers, colds and flu symptoms
  • Urinary symptoms
  • Rashes
  • Bites or stings
Q: What conditions are considered emergencies?

Call 911 or go to an emergency department if symptoms are severe or life-threatening, such as:

  • Chest or abdominal pain
  • Difficulty breathing
  • Trauma or severe bleeding
  • Seizures
  • Drug reactions or poisonings
  • Acute psychiatric problems
Q: It’s not an emergency, but it can’t wait, and both my clinic and urgent care are closed. What now?

Call our 24/7 on-call provider at 503-221-0161, look for another urgent care that’s open, or go to an ER that offers urgent care or fast-track services.

Q: Where is the urgent care and what are the hours?

The Portland Clinic provides urgent care at our Tigard office:

9250 SW Hall Blvd., Tigard
Mon.-Fri. 7 a.m.-5:30 p.m.
Sat. 9 a.m.-5 p.m.