PLEASE NOTE: As of January 12, we have a new automated phone system in place to better serve our patients. You may experience some initial delays during this transition. We appreciate your patience!

Flu vaccines are now available. Get the details here >>

Q&A: When care can’t wait

Insights from Enrique Morayta, MD

Man with cast on arm
Q: If a health issue can’t wait, can I get a same-day appointment at my clinic?

Most primary care providers offer same-day appointments — call your clinic to ask about openings. If your doctor is booked up, the clinic may have an overflow provider who can see you.

Q: What should I do if my clinic can’t get me in right away?

You have several options:

  • If it can wait a day: you can schedule a next-day appointment online.
  • If it can’t wait: you can go to our urgent care department in Tigard.
  • If you’re not sure and it’s after hours: established patients can call our 24/7 on-call provider for guidance at 503-221-0161. You’ll receive a call back within an hour.
Q: Is there an advice line that I can call during business hours?

Yes! Just call your clinic’s main number and ask to be transferred to the clinical call center for advice. A member of our care team will be able to respond to your inquiry or direct your call accordingly to the appropriate person.

Q: What issues should be seen in an urgent care?

Any mild to moderate health issue that needs prompt attention, but is not life-threatening, is appropriate for urgent care.

Some examples are:

  • Minor burns and cuts
  • Sprains, strains and fractures
  • Fevers, colds and flu symptoms
  • Urinary symptoms
  • Rashes
  • Bites or stings
Q: What conditions are considered emergencies?

Call 911 or go to an emergency department if symptoms are severe or life-threatening, such as:

  • Chest or abdominal pain
  • Difficulty breathing
  • Trauma or severe bleeding
  • Seizures
  • Drug reactions or poisonings
  • Acute psychiatric problems
Q: It’s not an emergency, but it can’t wait, and both my clinic and urgent care are closed. What now?

Call our 24/7 on-call provider at 503-221-0161, look for another urgent care that’s open, or go to an ER that offers urgent care or fast-track services.

Q: Where is the urgent care and what are the hours?

The Portland Clinic provides urgent care at our Tigard office:

9250 SW Hall Blvd., Tigard
Mon.-Fri. 8 a.m.-8 p.m.
Sat. 9 a.m.-5 p.m.